Team Empower
Our Approach to Privacy

We believe in improving our energy relationship to create a bright, renewable energy future for every community.

Privacy Policy

Welcome to ConsensusPower. We respect your privacy and are committed to protecting your data. This Privacy Policy will explain what data we collect and how we process it, as well as how we use information when you access our website (from any location) or use our services and inform you of your privacy rights and the legal safeguards that apply to you.

ConsensusPower is the controller and responsible for your personal data. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details set out below.

This Privacy Policy was last reviewed on April 29th, 2024.


“ConsensusPower”, "we", "our" and "us" refers to ConsensusPower Trading, company registered in England under registration number 14554406. Our registered office address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

“Services” refers to the offerings provided by ConsensusPower.

"You" refers to you as legal person, the user of our Services.

The Data We Collect About You

Depending on how you use our website and the Services you subscribe to, we may collect, use, store, and transfer different kinds of personal data about you, which we have categorized as follows:

  • Personal Data – includes your name, address, payment details and past energy consumption and/or generation data.

  • Contact Data – includes email address and contact numbers.

  • Technical Data – includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

  • Market Segmentation Data – includes information you provide to us for the purpose of understanding your cohort and market segmentation.

  • Service Usage – includes insights into your interaction with our Services, including energy consumption data, which are gathered to tailor and enhance our offerings.

How We Use Your Data

We use the information we collect about you for the purposes set out below:

  • Engage and present you with an offer for our Services.

  • Perform the contract we are about to enter or have entered with you.

  • Provide the Services you subscribe to.

  • To communicate with you about updates and new Services.

  • Customisation and improvement of existing Services used by you.

  • Research and development of new Services.

  • For our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.

  • To comply with legal obligations.

  • To engage with you in marketing communications (with your consent).

Tracking Technologies

We employ cookies, pixels, and other mechanisms for tracking usage patterns on our website. This allows us to offer a personalized user experience. You have the option to manage these settings through your browser. Read more about our Cookie Policy here. We never share or sell your information with any third parties for their direct marketing or commercial purposes.

Data Security

We have put in place appropriate security measures to prevent your data from being accidentally lost, altered, disclosed, or accessed in an unauthorised way. In addition, we limit access to your personal data to employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality agreement.

Data Retention

We will only retain your data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal obligation, resolving disputes, accounting, or reporting requirements.

Your Legal Rights

Under certain circumstances, you have rights under the UK GDPR law in relation to your data. You have the right to:

  • Request access to your data.

  • Request correction of your data.

  • Request erasure of your data.

  • Object to processing of your data.

  • Request restriction of processing your data.

  • Request transfer of your data.

  • Withdraw consent of use of your data.

If you wish to exercise any of the rights set out above, please contact us.

Your Duty to Inform Us of Changes

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during your relationship with us.

Governing Law

Any dispute or claim arising out of or in connection with this Privacy Policy or its subject matter shall be governed by and construed in accordance with the English and Welsh law.

Changes to this Policy

We may update this policy from time to time to reflect our current practice and ensure compliance with applicable laws. When we post changes to this policy, we will update the last reviewed date section at the top of this policy.

If we make any material changes to the way we handle and process your data, we will notify you on our website or by sending an email to the email address associated with your account. We recommend that you check this page from time to time to inform yourself of any changes.

Contact Us

For further information or to express privacy concerns, please contact us via email at [email protected]